You spell out for your employees what you expect of them in regards to their job performance and count on them to do it. Fortunately, the majority are professionals and do even more than you expect of them. But....then you get the ones that surprise you. Because of the challenges we have had with these employees, we learned that we must have every employee sign an Employee Standards of Conduct to cover the areas that seem to be gray to some people.
Even if your Employee Job Descriptions are very clear, chances are there are behaviors that you assume are common knowledge and don't need to be spelled out. Sadly, we have learned that's not always the case. For example, you have to spell out for your staff what you expect regarding:
- using inappropriate language
- prejudicial behavior
- refusal to follow instructions
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